Refund policy

RETURN POLICY: We ask that you please read and understand our Return Policy. Please let us know if you have any questions or concerns before purchasing. No returns on swimwear, undergarments or jewelry.

Return Policy:

Quick Summary

• 30-Day Returns: Store credit refunds only.

• Store Credit: Issued directly to your account, redeemable online or in-store with Shop Pay or Shopify POS.

• Non-Returnable: Swimwear, undergarments, jewelry, and all final sale items.

• Exchanges: Available for eligible items.

• Damaged/Incorrect Orders: Free return shipping (US orders).

• Return Portal: http://annakayandco.returnscenter.com

• Shipping Fees: $8 per prepaid label (deducted from store credit) or ship your own at your own expense be sure to select the appropriate box in the return center. 

Introducing Store Credit

Gone are the days of e-gift cards and discount code workarounds! Anna Kay & Co. now issues store credit directly through Shopify, making your returns seamless:

• Store credit is linked to your customer account, not transferable.

• Use store credit online at checkout (via Shop Pay login) or in person with Shopify POS.

• Credits can include expiration dates and are tracked in your account for transparency.

• You’ll see your store credit balance and history in your customer profile.

By choosing store credit for returns, we keep funds circulating in your account while helping you get the perfect item next time. Customers often spend more than their credit amount, creating even more value for your shopping experience!

Non-Returnable Items

• Swimwear: Final sale, no returns or exchanges (hygiene).

• Undergarments: Final sale.

• Jewelry: Non-returnable unless defective, damaged, or incorrect.

• Final Sale Items: No returns or exchanges.

Defective, Damaged, or Incorrect Orders

We cover all return shipping for:

• Damaged items

• Defective products (missing parts, not as described)

• Incorrect size, color, or item shipped

Submit photos and details via our Returns Center for a free prepaid label (US orders).

Exchanges

We gladly offer exchanges for eligible items.

• Include your request in your return submission http://annakayandco.returnscenter.com

• If the replacement costs more, we’ll send an invoice for the difference.

Swimwear Exchange Exception

We will exchange swimwear only if it arrives damaged, defective, or incorrect.

• Item must be unused and in original packaging.

Shipping Fees for Returns

• Our Error: We pay return shipping for defective, damaged, or incorrect orders (US).

• International: Refer to separate paragraph.

• Your Choice: Use a prepaid label ($8 deducted from your credit) or your own carrier (tracking recommended).

Refunds & Store Credit

Once your return is inspected, your store credit will be:

• Added to your customer account

• Viewable at checkout or via Shop Pay login

• Usable for any future purchase, online or in-store

We do not issue refunds for carrier shipping delays (USPS, UPS, DHL, FedEx, etc.), but we may be able to help file claims for insured orders.

Why Store Credit?

• Flexibility: Redeem online or in-store, no codes needed.

• Loyalty Perks: Store credit builds your rewards for future purchases.

• Transparency: Balances and transactions are always visible in your account.

• Sustainability: Keeps funds flowing back into your shopping experience!

 To make a return, please make sure to process this through our Returns Center here: http://annakayandco.returnscenter.com/. Returns made without going through our returns center may experience a delays in the process.

For International Customers:

• No free return labels for international orders. Customers are responsible for all return shipping costs, customs fees, and taxes unless the item is defective, damaged, or incorrect.

• Defective/Damaged/Incorrect Orders: We will cover or reimburse reasonable return shipping costs if your item arrives damaged, defective, or incorrect. Please attach photos in the return center here http://annakayandco.returnscenter.com

• Store Credit Only: Refunds will be issued as store credit in your local currency equivalent, redeemable online at checkout.

• Exchanges: Due to high shipping costs, we currently cannot process direct exchanges for international orders. We recommend returning your item for store credit and placing a new order.

• Non-Returnable Items: Swimwear, jewelry, undergarments, and all final sale items remain non-returnable.