Refund policy

RETURN POLICY: We ask that you please read and understand our Return Policy. Please let us know if you have any questions or concerns before purchasing.

Extended Return Policy:

Items can be returned within 30 days from the delivery date. Merchandise may be returned for store credit only (in form of an e-gift code). Items must be unused, in resellable condition, and must be returned in the original packaging. 

To make a return, please make sure to process this through our Returns Center here: http://annakayandco.returnscenter.com/. Returns made without going through our returns center may experience a delays in the process.

Defective/Damaged/Incorrect Item:

We do our best to cover you when things don't go as planned. If you received a damaged or defective and/or in the wrong size or color variant/item, your return is eligible for free return shipping. 

The acceptable FREE Return Label reasons are as follows:

  1. Damaged: The product is damaged on delivery
  2. Defective: The product does not function or missing parts as described/shown on the site
  3. Incorrect/Wrong Item: Not the product you ordered (e.g. wrong size, product, or color)

Please note that should your return request not fall under the above-mentioned reasons, the prepaid return label will be deducted from your store credit. $8 per prepaid label usage.

With your return please print the RMA document that is provided at the end of the return process or via your email address. If this is not included with the shipment, the return may take a while to be processed or the request may not be fulfilled.

Jewelry

Our policy does not permit any returns from our jewelry collection unless it is defective, damaged or the wrong item sent.

Swimwear

Our policy does not permit any returns on all of our swimwear products. All sales are final due to hygiene reasons. Please double-check your orders before payment. Regrettably, we can't offer you a refund or exchange. 

We only replace swimwear items if they are damaged, defective and/or in the wrong size or color variant/item. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you need to exchange it for the same item, send us an email at info@annakayandco.com and our Customer Service Team will assist you further. 

Shipping Charges

If the return was due to our error (for instance, we accidentally sent the wrong product or defective), we will accept full responsibility for all shipping costs related to the return and provide a USPS paid shipping label via email for orders within the United States. For return requests of orders made outside the US we will issue a store credit equivalent to the amount of your shipping fees. Simply get in touch with the team at info@annakayandco.com to request your Return Label or your Store Credit Refund.  

Refunds

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit or exchange.

If you are approved, then your refund will be processed, and a store credit will automatically be applied in form of a e-gift card. You will be able to use the gift credit toward any item of your choosing on our website.

Please keep in mind that refund requests due to shipping delays by our partner couriers (USPS, UPS, DHL, FedEx, CNE and others) may not be eligible for refunds. However, please be assured that not only do we work closely with our partner couriers to make sure that your order gets to your doorstep, but our Customer Service team may also assist you with filing a Claim with Route should you have your order insured by Route. Simply get in touch with the team at info@annakayandco.com.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@annakayandco.com.

Sale items (if applicable)
Unfortunately items listed FINAL sale cannot be returned. All sales are final. No exceptions!

Exchanges (if applicable)
We will gladly offer exchanges. If you need to exchange an item send us an email at info@annakayandco.com or make a note of your exchange with your return. You will be invoiced for any balance remaining if the amount is higher. We will send you an invoice via email to pay the remaining balance.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit refund, the cost of return shipping will be deducted. Return fee usage is $8.  However, you are welcome to use your own shipping method. 

If you are returning an item using your own means, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 To make a return, please make sure to process this through our Returns Center here: http://annakayandco.returnscenter.com/. Returns made without going through our returns center may experience a delays in the process.